Privacy Policy
Effective January 1, 2026
C&M Castro Valley Concrete & Masonry, castrovalleyconcreteandmasonry.com, hello@castrovalleyconcreteandmasonry.com
Who this policy covers
This policy explains how C&M Castro Valley Concrete & Masonry, a masonry contractor in Castro Valley, CA, handles the information you share when you use our website, call us or ask for an estimate. It covers what we collect, why we collect it, how long we keep it and what you can ask us to do with it.
We're a small local business, so we keep this simple. We collect what we need to answer your questions, plan your job and run our business, and nothing more.
Information you give us
When you fill out our estimate or contact form, we ask for details like your name, phone number, email address, the address of the property and a description of the work you have in mind. You might also send photos of a wall, chimney or patio so we can understand the job before we come out.
If you call us at (510) 264-7156 or email us, we keep a record of the conversation, such as your name, how to reach you and what you asked about. You don't have to give us any of this to browse the site, but we can't schedule an estimate without a way to reach you and an address to visit.
Information collected automatically
Like most websites, ours may collect basic technical information when you visit, such as your browser type, device, general location based on your internet connection, the pages you view and how you arrived at the site. This information usually comes through analytics tools and doesn't tell us who you are by name.
Our site and the services it relies on may use cookies, which are small files stored by your browser that help a site work properly and remember your visit. You can block or delete cookies in your browser settings, and the site should still let you read our pages and reach us, though some features may not work as smoothly.
How we use your information
We use the details you send us to reply to you, set up and carry out estimates, plan and complete your job, send invoices and follow up after the work is done. We also use the general site information to see which pages people find useful, fix problems and improve how the site works.
We don't sell your personal information, and we don't rent or trade it to marketers. We won't add you to a mailing list unless you ask us to.
Who we share it with
We share information only when we need to in order to run the business or do your job. That includes the outside services that host our website, process our contact form, provide analytics and handle our email and phone, each of which handles your information under its own privacy terms.
We may also share information if the law requires it, to protect our rights or safety or yours, or with a supplier or subcontractor working on your job who needs details like the property address.
How long we keep it
We keep estimate requests and job records for as long as we need them to serve you, stand behind our work and meet our tax, accounting and legal obligations. If you reached out but we never did any work together, we delete or stop using your details once they're no longer useful.
Analytics information is usually kept in summary form and held for the period the analytics provider sets.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it or ask us to delete it. We'll do that unless we need to keep certain records for legal, tax or warranty reasons, and if so, we'll tell you why.
Depending on where you live, including California, the law may give you additional privacy rights. To make any request, reach out through our contact page and we'll confirm who you are before we make changes, so no one else can access or erase your information.
Keeping your information safe
We take reasonable steps to protect the information you share, such as limiting who on our team can see it and using reputable services to store it. No website or system is completely secure, so please don't send sensitive details like bank account numbers through our contact form.
Children's privacy
Our website is meant for adults arranging work on their homes. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.
Changes to this policy
We may update this policy when our business or the tools we use change. When we do, we'll post the new version on this page, and your continued use of the site after that means the updated policy applies.
How to raise a privacy concern
If you have a question or concern about how we handle your information, call us at (510) 264-7156 or send us a message through our contact page. We're available Mon–Fri: 7 AM–10 PM and Sat–Sun: 8 AM–9 PM, and we reply within 1 business day.
You can learn more about who we are on our About page.