Terms and Conditions

Effective January 1, 2026

C&M Castro Valley Concrete & Masonry, castrovalleyconcreteandmasonry.com, hello@castrovalleyconcreteandmasonry.com

Accepting these terms

These terms cover your use of this website and any estimate or work you get from C&M Castro Valley Concrete & Masonry, a masonry contractor in Castro Valley, CA. By using the site, asking for an estimate or hiring us, you agree to these terms.

If you don't agree with them, please don't use the site. If a signed contract for your job says something different from these terms, the contract controls for that job.

What we do

We do masonry and concrete work for homes in Castro Valley and the cities around it. That includes brick, block and stone work, retaining walls, chimneys, fireplaces, pavers, walkways and foundation work. You can read more about our crew on our About page and see our services from the home page.

The descriptions on this site are general information about the work. They aren't a promise that a particular service or method fits your property. We decide that after we've seen the job in person.

Estimates and pricing

We give free estimates at your property, with no obligation to hire us. An estimate is our best figure based on what we can see and what you tell us at the time.

Masonry jobs sometimes turn up conditions nobody could see before the work started, such as damaged footings, rotted framing behind a wall, poor soil or old repairs that have to come out. If that happens, we'll stop and explain what we found. We won't do extra work that changes the price until you've agreed to it.

Your estimate is good for the time it states. After that, material costs and our schedule may have changed, so we may need to update it before we start.

Scheduling and cancellation

We'll give you a start date and an expected length for the job when you hire us. Those dates are estimates. Rain, heat, permit and inspection timing, material delivery and conditions found on site can all push a job back, and we'll keep you posted when they do.

If you need to reschedule or cancel, please call us at (510) 264-7156 or reach us through our contact page as early as you can. If we've already ordered special materials or done work by the time you cancel, you may owe for those costs as set out in your contract. Any cancellation rights you have under California law still apply.

Payment

The payment schedule for your job, including any deposit and when each payment is due, is written in your contract. Payment is due on the dates the contract gives.

If a payment is late, we may pause the work until it's made, and we may use the remedies California law allows a contractor for unpaid work.

Warranties

Any warranty on our workmanship is the one written in your contract, and it covers what that contract says it covers. Materials such as brick, stone, pavers, mortar and sealers carry whatever warranty their maker offers, and we'll pass those along to you.

Outside of the written warranty, the information on this website is provided as is. We don't promise that the site will always be available, error free or current.

Limits on our liability

To the extent California law allows, we aren't liable for indirect or consequential losses tied to this website or our work, such as lost use of your property or lost income. Our total liability for a job is limited to the amount you paid us for that job.

We also aren't responsible for problems caused by things outside our control, including earth movement, flooding, settling of soil we didn't prepare, misuse, changes someone else made to our work or a lack of ordinary upkeep. Nothing in these terms limits liability that the law doesn't allow us to limit.

Settling a disagreement

If you're unhappy with any part of the work, call us first at (510) 264-7156 so we can come out, look at it and try to make it right. Most problems get solved that way.

If we can't settle it between us, we both agree to try mediation in good faith before going to court, unless your contract sets out a different process. Either of us can still use small claims court for a dispute that qualifies.

Governing law

These terms and any work we do are governed by the laws of the State of California. Any court case will be brought in the courts of Alameda County, California, unless the law requires otherwise.

Changes to these terms

We may update these terms from time to time, and the version on this page is the current one. A change won't affect a job already under a signed contract, which stays under the terms in place when you signed.

Questions about these terms

If anything here is unclear, call C&M Castro Valley Concrete & Masonry at (510) 264-7156 or send us a note through our contact page, and we'll explain it in plain words.